Returns Center

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Info@etronnixdesigns.com. Please note that returns will need to be sent to the following address: 4580 2nd St, Caledonia MI, 49316

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Info@etronnixdesigns.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Info@etronnixdesigns.com.

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• Return window: 30 days from delivery. Returns must be unused and uninstalled, and the customer pays return shipping unless the item was wrong, damaged or defective.
• Items that can't be returned: installed or used parts, electronics that have been wired in or powered on, used batteries, special orders and final-sale items.
• Restocking fee: 15% on opened electrical parts that aren't faulty. This is optional; delete it if you don't want one.
• Lithium batteries: ground shipping only, and only within the lower 48 states, because of hazardous-materials rules. Check this with your carrier.
• Shipping times: 1–2 business days to process, free standard shipping over $100, and a promise to email customers about delays with the option to cancel. That last part is required by the FTC's rule on shipping times.
• Your details: your support email, phone and return address.